Can I change or cancel my plan?

You may upgrade or downgrade your plan at any time on your LoyaltySurf account page. Please note, you must be the owner of the LoyaltySurf account in order to make changes to your subscription.

When you cancel your subscription, the cancellation will occur at the end of the current invoice period (e.g., your next billing date) and you may continue to access the system with all current plan subscription features enabled until the cancellation becomes effective.

To cancel your paid plan, please perform the following steps:

Go to your settings page and scroll to the Plan and Usage section
Click the Change button
At the bottom of the popup window, click on the Downgrade to our Free Plan link.

If you are downgrading to the Free Plan and would like to prevent further charges from recurring, please ensure that you remove all methods of payment or ensure that Enable auto-upgrade is disabled from your settings page.

Please note that if you have any account bonuses, including participant bonuses and campaign bonuses, they will be permanently removed upon cancellation. Once your plan is cancelled, you forfeit all bonuses and cannot get them back even if upgrading to a paid plan again.

LoyaltySurf is not liable for incurred transactions as a result of failure to comply with the aforementioned procedure. View LoyaltySurf's Payment and Refund Policy here.